Last updated: 27 February 2026
1. ABOUT YAGA
1.1. Yaga.ee and Yaga mobile application is a virtual buying and selling platform (hereinafter referred to as the Platform or Yaga or Us) that allows users who have created an account (hereinafter referred to as the User) to buy and sell personal items.
1.2. The platform is managed by Yaga OÜ, registration number 14203706, postal address Erika 15-17, Tallinn 10416, e-mail address support@yaga.ee.
1.3. The Terms and Conditions explain how to use the Platform. Please read these terms and conditions carefully before using the Platform.
1.4. By registering as a user of the Platform (hereinafter referred to as the User), you confirm that you have read and agree to the terms and conditions of the user agreement (hereinafter the Terms) and undertake to comply with them. Yaga assumes that you have read and understood the Terms when you use or continue to use the Platform.
1.5. The terms "User", "Seller" and "Buyer" are used interchangeably in the Terms and refer to all persons who visit the Platform or buy or sell goods.
2. USER ACCOUNT
2.1. To use the Platform, the User must register and log in by using either their Facebook, Google or Apple ID account information. The latter is only available for the Yaga iOS application.
2.2. By creating an account, you confirm that:
2.2.1. You are at least 18 years of age or have parental consent to create an account and make transactions on the Platform, and you understand that the parent or guardian is responsible for all actions taken by the minor on the Platform and related costs.
2.2.2. You have read the Terms, including understanding what is prohibited on the Platform and you will not use the account in violation of the objectives of the Platform, the Terms, or the applicable legislation.
2.2.3. You keep the data you use to log in to the Platform confidential and prevent it from falling into the hands of third parties.
2.3. To verify the confirmation specified in clause 2.2.1, Yaga has the right to request additional information.
2.4. The User is responsible for all activities that occur on a registered and logged in user account. If there is any doubt about the misuse of the User’s account, a relevant notification must be sent immediately to the address support@yaga.ee.
2.5. The User may only use their registered account on the Platform. Under no circumstances shall the User attempt to create multiple accounts using multiple computers, names and identity information, or any program designed to disguise their identity or generate a false identity.
2.6. Yaga reserves the right to temporarily or permanently close a user account if we deem that the user account has been created fraudulently, abusively, unethically or in any other way contrary to Our Terms or applicable law.
2.7. The User is responsible for the information provided by them (including the personal data of third parties) and for all actions performed on the Platform. Please read Yaga's Privacy Policy for more information on how we use and process personal data.
3. SERVICES OFFERED BY YAGA
3.1. The Platform allows the User to:
3.1.1. Sell goods;
3.1.2. Browse, save as a favourite and buy the goods of other Users.
3.2. In order to present items for sale on the Platform, Yaga allows the User to create a personal page on the Platform, where images of the items offered for sale with a description can be uploaded (Online Shop).
3.3. The Seller who uses the Platform to sell goods in the Online Shop, may be a trader who acts for purposes related to their business or professional activities, or a natural person who acts for purposes not related to his or her business or professional activities.
3.4. In order to manage the Online Shop, buy and sell goods, it is possible to communicate with other Users within the Platform through private messages and share one's sales ads through various social media channels.
3.5. Yaga allows the Buyer to make offers for items by clicking the "Make an offer" button and entering their desired price. The Seller receives the offer in their Yaga messages and can choose to accept, decline, or send a counter offer. Once the offer is accepted, the Buyer can proceed with the regular purchasing process to complete the purchase, but is not required to do so. Offers are not payments or bookings. The new price is only visible to the Buyer who made the offer; others can still purchase the item at full price. The maximum discount that can be requested is 30% off the listed price, and it does not include shipping or the Buyer Protection fee. Accepted offers remain valid until the item is sold or the Seller cancels the accepted offer. For items with quantity of more than 1, the offer is valid for a single purchase only.
3.6. Yaga provides the funds receiving and handing over services for the performance of sales contracts concluded by the Users in which the buyer transfers the purchase price to Yaga when making a purchase either by bank link or card, using the balance of Yaga's wallet or other payment methods available on the Platform.
3.7. The Seller hereby appoints Yaga to act on its own behalf in order to receive payments for the goods sold through the Platform.
3.8. After receiving payments for the goods sold through the Platform, such funds are placed in Yaga’s bank account solely for the purpose of processing sales transactions and handing over the funds to the Sellers.
3.9. Yaga does not use the funds that are to be handed over to the Seller in its own interests, and Yaga shall not pay the Seller any interest in respect of such funds.
3.10. By using the Platform, the Seller expressly agrees that they are not entitled to claim any interest in respect of such funds that are to be handed over to the Seller.
3.11. It is only possible to make purchase and sales transactions in euros on the Platform.
4. DESCRIPTION OF THE PURCHASE AND SALE PROCESS
4.1. The Buyer finds a product of interest on the Platform and makes the payment through one of the payment options which are available on the Platform;
4.2. The purchase price will be transferred to Yaga's account. Yaga acts as the Seller’s limited payment agent to receive the payment on their behalf from the Buyer;
4.3. The Seller sends the goods to the Buyer using one of the delivery options offered in the Platform that was selected by the Buyer, or in another manner agreed upon between the Buyer and the Seller;
4.4. The Seller confirms the shipping or delivery of the goods to the Buyer via the Platform by clicking on the ‘Item shipped’ button and includes a tracking number, if available. If the goods are sent using an integrated courier method, the order is marked as shipped automatically when the goods have been sent;
4.5. The Buyer confirms the receipt of the goods through the Platform by clicking on the ‘Item received’ button and confirms in the following pop-up that they are satisfied with the goods and agree to release the purchase price to the Seller’s Yaga wallet;
4.6. Yaga will thereafter release the payment to the Seller’s Yaga wallet and the sales transaction is deemed to be completed (unless there is a suspicion that the transaction does not comply with the Terms).
4.7. In order to transfer the funds to the Seller’s bank account, the Seller is required to initiate the payout process by clicking on the 'Payout to bank account' button. Once initiated, Yaga will make the transfer to the Seller's bank account within 1-3 business days subject to the accuracy and validity of the banking details provided by the Seller.
4.8. The Seller's bank details must come from a recognized European bank with an IBAN payment option. Yaga will only release funds to international banking accounts, under exceptional circumstances.
4.9. It is the responsibility of the Seller to ensure that the banking details provided are accurate, up to date and linked to a European bank account from one of the recognised banks. Yaga will not be held responsible for any delays or losses incurred as a result of funds transfers to the provided account.
4.10. Invoice for any payments made on the Platform are provided upon the request sent to Yaga by the User.
4.11. The User’s right to purchase on the Platformis subject to any limits Yaga or our credit card issuer may establish. If payment cannot be charged to the User’s payment card or a charge is returned for any reason, including chargeback, Yaga reserves the right to suspend or terminate the transaction.
5. SERVICE FEES
5.1. Opening a shop, adding items to the Platform and selling items on the Platform is free of charge.
5.2. When listing items on the Platform, the Seller chooses shipping service provider(s) from the options offered by the Platform.
5.3. The User pays a Buyer Protection fee of 5% (five percent) calculated from the total cost (including item and delivery) plus the amount of 0.69 (zero point sixty-nine) euros per purchase, applied automatically at checkout;
5.4. If the order is cancelled due to the item not having been shipped, then the full amount, including the Buyer Protection fee, is refunded to the Buyer.
5.5. If the order is cancelled in accordance with 13 (Buyer has the right to return the item) then the full amount, including the Buyer Protection fee, is refunded to the Buyer.
5.6. Yaga has the right to deduct the Buyer Protection fee from User’s account, if the order is cancelled in violation of the Terms.
6. TRANSACTION SECURITY
6.1. In order to protect the interests of the Users of the Platform, the entire sales process must take place in the Platform environment. The Buyer must use only the payment methods and methods of transportation available in the Platform environment. The Buyer can pay for the goods through one of the payment methods which are available in the Platform.
6.2. The Platform protects both the Buyer and the Seller from possible fraud as follows:
6.2.1. After the purchase is made, the amount paid for the goods is deposited to the account of Yaga OÜ until the order is complete. The Seller confirms the shipping or delivery of the goods by clicking the ‘Item shipped’ button for the respective order. If the goods are sent using an integrated courier method, the order is marked as shipped automatically when the goods have been sent.
6.2.2. After the goods have been shipped, Yaga OÜ will wait for the Buyer to confirm the receipt of the goods.
6.2.3. Once the Buyer has confirmed the receipt of the goods by clicking on the ‘Item received’ button in the corresponding order, and confirmed in the following pop-up that they are satisfied with the goods and agree to release the funds to the Seller’s Yaga wallet, Yaga OÜ will release the funds to the Seller’s Yaga wallet.
6.3. To enhance clarity and minimise potential disagreements between Buyer and Seller, we encourage the parties to communicate with each other through the Platform. Prior to purchase, it is recommended that the Buyer and Seller disclose all relevant information about the goods, and that any questions or concerns are addressed in a timely manner.
7. DEADLINES FOR SHIPPING AND RECEIVING GOODS AND TRANSFERRING FUNDS
7.1. The Seller is expected to ship an item as soon as possible and always within 7 (seven) calendar days, unless agreed upon otherwise. In order to confirm the shipping of the goods, the Seller of the goods must click on the ‘Item shipped’ button for the respective order, unless an integrated shipping method is used and the status of the order is marked as shipped automatically
7.2. The Buyer has up to 48 (forty-eight) hours after collecting the goods to confirm the receipt of the goods on the Platform or submit a claim (see clause 13). In order to confirm the receipt of the goods, the Buyer has to click on the ‘Item received’ button for the respective order, and confirm in the following pop-up that they are satisfied with the goods and agree to release the funds to the Seller’s Yaga wallet.
7.3. If the Buyer has not confirmed the receipt of the goods or submitted a claim within 48 (forty-eight) hours after collecting the goods in accordance with 13.2 (Buyer has the right to return the item), then Yaga has the right to complete the order on the Buyer’s behalf.
7.4. Yaga verifies the tracking information of the integrated shipment and/or the tracking information provided by the Seller, and if this information is sufficient for completing the order, Yaga will release the funds to the Seller’s Yaga wallet. If the tracking information is insufficient or unclear about the delivery of the goods, Yaga will contact the Buyer via the email address connected to the Buyer’s account, and ask them to confirm the receipt of the goods or submit a claim within 48 (forty-eight) hours. If the Buyer does not respond within this period, then the goods are considered as received and Yaga will complete the order accordingly.
7.5. Yaga will release the payment made by the Buyer into the Seller's Yaga wallet following confirmation from the Buyer of receipt of the goods or in accordance with clause 7.3. The Seller can choose between using the funds for future purchases on the Platform or requesting a payout to their chosen bank account.
7.6. The Seller can initiate a payout to their bank account by clicking on the 'Payout to bank account' button. The Seller enters their chosen account details in the Settings section on the Platform or in the ‘My Wallet’ section at the time of initiating the payout.
7.7. It is the responsibility of the Seller to ensure that the banking details provided are accurate, up to date and linked to a European bank account with a recognised bank.
7.8. Once the Seller has initiated a payout, Yaga will transfer the funds to the Seller within 1-3 business days.
7.9. If the Seller has not shipped the goods within 1 (one) month from the date of receipt of the purchase order, indicating it by clicking ‘Item shipped’ button, or the order has been in the ‘In-transit’ status for over 1 (one) month, then Yaga has the right to cancel or complete the order, respectively.
7.10. If the parcel machine service offered by Yaga is used for shipping and, for any reason (e.g., the Buyer does not collect the item, the package is incorrectly labelled, etc.), the item is returned to Yaga's office, Yaga will contact the transaction parties to resolve the situation. If neither party responds to Yaga's inquiry within one month, the item may be discarded or otherwise disposed of.
8. DISCLAIMER OF LIABILITY
8.1. Yaga is not the owner or seller of any goods sold on the Platform and does not participate in sales, purchases, or other transactions that occur between Users of the Platform.
8.2. Sale agreements are concluded between the Users of the Platform without the representation and mediation of Yaga. Users are fully responsible for the execution of their sale agreements.
8.3. Complaints, queries, and claims regarding goods on the Platform must be submitted directly to the Seller by using the messaging system on the Platform. Yaga is not responsible for resolving any disputes between the parties to a sales transaction.
8.4. Yaga does not inspect nor ensure any guarantee for the goods sold on the Platform and does not review nor check the quality or suitability of the goods sold or the compliance thereof with the description entered by the Seller.
8.5. Yaga is not liable for the truthfulness and lawfulness of the information published by a User on the Platform or for a User’s inappropriate or unlawful behaviour.
8.6. Yaga is not liable for damages due to improper or inadequate packaging of any goods by the Seller. Additionally, Yaga holds no responsibility for delays, parcel damages, or losses incurred during shipment, whether by integrated or non-integrated shipping services utilised by Platform Users. All claims related to shipments must be submitted directly to the respective shipping services.
9. RIGHTS AND OBLIGATIONS OF THE USER
9.1. When using the Platform, the User undertakes to provide completely correct information, including true data on the quality and condition of the goods sold, as well as other details which may affect the Buyer’s decision to purchase a good.
9.2. To use the Platform, including making sales transactions, the User enters their valid e-mail address into the Platform and undertakes to be available by e-mail linked to the User account.
9.3. The User undertakes to conduct only legal purchase and sales transactions through the Platform.
9.4. The User undertakes to ensure that their activities do not violate the property rights or moral rights (including intellectual property) of any third parties.
9.5. The User undertakes to ensure that their activities comply with all applicable laws, including legislation regulating consumer protection, competition, and the export and import of goods.
9.6. The User undertakes to ensure that their actions and activities are lawful, in accordance with good practice and Yaga’s community guidelines. The following list is not exhaustive and should be treated as a guide only. Yaga may update the list at any time. More information about our community guidelines can be found here.
9.7. The User warrants that, in their activities, they shall not:
9.7.1. behave in a threatening, harassing, abusive, racist, sexist or discriminatory manner;
9.7.2. promote sexually explicit material;
9.7.3. engage in violent or discriminatory behavior on the basis of race, sex, religion, nationality, disability, sexual orientation, age, or any other non-listed reason;
9.7.4. disclose personal data or violate the privacy rights of another User;
9.7.5. share or promote illegal, false, or inaccurate information;
9.7.6. be rude or hostile in their interactions with other Users;
9.7.7. share or promote content related to terrorism, terrorist organizations, or extremist activities, including propaganda, instructions, or other similar material;
9.7.8. use the Platform maliciously.
9.8. The User undertakes to ensure that the items uploaded to their shop are done so in accordance with the law and good practice, and are not prohibited items (as defined in clause 10 below).
9.9. Own images
9.9.1. The User undertakes to ensure that the item description and the pictures of the item uploaded to the Platform describe the item accurately. The item must be represented as if. The User is not allowed to edit the images using image editing software. The User is recommended to show any defects, scratches, wear, etc. of the item to ensure Buyers can clearly inspect the item before purchase.
9.9.2. The pictures uploaded must be the User’s own photos of the actual item, not photos taken from the internet or other sources.
9.9.3. Images used should not be generated using AI or any other software or related application.
9.9.4. No images uploaded to the Platform for an item should infringe the intellectual property of any third party.
9.10. Item description
9.10.1. To provide a comprehensive description of the item, it is recommended to fill in all the available fields when adding the product, including describing the item and its characteristics in the listing description, specifying the product’s size, condition, color, and material composition. For size, it is mandatory to indicate the size stated on the product’s label; if the label is missing, the corresponding information must be included in the listing description.
9.10.2. There should be no information in the description which does not relate to the item on sale, this includes advertisement, spam hashtags, spam brands, spam text, or information directing conversations/ sales outside of the Platform.
9.10.3. The User must upload each item separately to the Platform, under their corresponding category. There should only be one listing per item.
9.10.4. In the item description, the User must also describe any defect, alteration, or missing part of the item.
9.10.5. Users are prohibited from uploading an item that is not available or already sold, or that is uploaded to cause confusion or disruption on the Platform (such as trolling or false or misleading items).
9.10.6. Users can only upload items which they are sure are authentic and are in no way a counterfeit or grey good. Users cannot add a disclaimer to their listing saying they are not sure whether or not the item is authentic.
9.11. Delivery of goods
9.11.1. The User, in the role of a Seller, undertakes to ensure that the item advertised for sale fits the parcel of the delivery option made available for the Buyer (excl. bundling) and is safely packaged. The Seller takes full responsibility where the item shipped is broken in transit.
9.11.2. When using integrated courier services (e.g. Omniva, SmartPosti, DPD) or non-integrated courier services, whether offered in the Platform or not, the Seller agrees to comply with the respective policies of these services regarding shipping requirements and packaging standards, acknowledging that each courier service's policies apply to the shipping process, respectively.
9.12. The User confirms that they are aware that the obligation to declare and pay taxes (including value added tax and income tax) on all transactions lies with the User and for what Yaga takes and holds no responsibility.
9.13. The User confirms that they are aware of the fact that if third parties gain access to the User’s information technology equipment so that the User is logged into the Platform, third parties may assume obligations that are binding to the User and the performance of which is the responsibility of the User.
9.14. Users are responsible for the execution of their sales agreements. Complaints and queries related to the goods sold must be submitted directly to the Seller using the Platform's messaging system.
9.15. When concluding a sales agreement, the Seller undertakes to accept return of the goods if the Buyer who made the purchase wishes to, within 48 (forty-eight) hours from the receipt of the goods, return the goods because the goods differ significantly from the description in the sales ad or from the photo of the product (see clause 13).
9.16. European Union consumer protection legislation applies only if the Seller is a trader who acts for purposes related to their business or professional activities and the and the Buyer is a consumer, i.e. a natural person who acts for purposes not related to his or her business or professional activities.
10. PROHIBITED ITEMS
10.1. Yaga reserves the right to determine what items are and aren’t allowed to be listed on the Platform.
10.2. It is strictly forbidden to upload counterfeit items to our Platform . Counterfeit items usually copy or imitate the trademark (e.g. name of the brand, name of its product and/or logo) of a company without its permission). They may also copy the specific notable features of that company’s product (e.g. the shape of a perfume bottle, the design and specific pattern of a bag).
10.3. Should we discover that any item listed on the Platform violates our Terms or poses any risk to other Users or the Platform, Yaga reserves the right to remove those items for sale from the Platform.
10.4. Users are not allowed to sell the following items on the Platform. The following list is not exhaustive and should be treated as a guide only. Yaga can change the list at any time. More information about prohibited items can be found here.
10.5. Prohibited items include, but are not limited to, the following products and product groups:
10.5.1. Counterfeit goods and replicas;
10.5.2. Medicines, supplements, healthcare products, and medical devices;
10.5.3. Motorized vehicles;
10.5.4. Samples, testers, or promotional items not intended for resale;
10.5.5. Food and beverages;
10.5.6. Tobacco and nicotine products, including accessories;
10.5.7. Drugs and drug paraphernalia;
10.5.8. Firearms, weapons, military items, pepper sprays, tasers, and similar items;
10.5.9. Dangerous or sharp knives, including sharp kitchen knives, throwing knives, concealed or disguised blades, and survival weapons;
10.5.10. Offensive or inappropriate products;
10.5.11. Adult products and sexually explicit items;
10.5.12. Advertisements;
10.5.13. Vouchers, gift cards, digital products, and e-books;
10.5.14. Animals, animal food, and animal medicines;
10.5.15. Open cosmetics that allow direct contact with the product;
10.5.16. Expired or improperly stored products;
10.5.17. Locked devices, such as phones or smartwatches;
10.5.18. Worn underwear;
10.5.19. Stolen items;
10.5.20. Items that promote violence, hate speech, criminal or extremist activity, self-harm, sexual exploitation, or other harmful conduct;
10.5.21. Items (otherwise) prohibited by law or regulations.
(collectively, Prohibited Items)
10.6. Yaga reserves the right to review all transactions and conversations that take place through the Platform and suspend and/or remove the account/s of any User who we deem to be knowingly and willingly selling Prohibited Items through the Platform.
10.7. Where Yaga receives a complaint about the selling of Prohibited Items by a Seller, it shall investigate such complaint and where necessary suspend the User’s account pending conclusion of the investigation.
10.8. Where a User’s account is found guilty of knowingly selling Prohibited Items, the User’s account may be terminated, all transactions undertaken prior to the termination may be cancelled. The Seller shall not have the right to demand the return of the prohibited item.
10.9. Yaga also reserves the right, at its discretion to provide the account information of any User found guilty of the sale of Prohibited Items, to the appropriate authorities or rightful intellectual property owner, on request.
10.10. All Users are hereby made aware that sale of counterfeit items could expose User’s to civil and/or criminal proceedings by or on behalf of the rightful intellectual property owner for which Yaga holds no responsibility and liability therefor.
11. TERRORIST CONTENT
11.1. In accordance with Regulation (EU) 2021/784 on addressing the dissemination of terrorist content online, users of the Platform are prohibited from distributing terrorist content. This includes content that incites acts of terrorism or glorifies such acts, recruits for terrorist organizations, provides instructions for the preparation or use of explosives, firearms, other weapons, toxic or dangerous substances, or any other specific methods or technical means to commit or facilitate a terrorist act as defined in Article 3(1)(a)–(i) of Directive (EU) 2017/541.
11.2. Terrorist content identified by Yaga will be removed immediately. Requests for removal from competent authorities can be submitted via the designated contact point, which can be found here; requests will be responded to within one (1) hour. In reviewing and removing content, we act in accordance with principles of diligence and proportionality. Our main measures for monitoring and moderating content include reviewing user reports and conducting risk-based oversight of content posted on the Platform.
11.3. To identify terrorist content, we may use automated tools, consisting of detection systems that analyze certain content posted on the Platform and flag potentially prohibited content in accordance with pre-defined guidelines. All cases flagged by automated tools are reviewed by Yaga before a final decision is made.
11.4. Content created for educational, artistic, scientific, or journalistic purposes will always be assessed with regard to the purpose and context of its dissemination.
11.5. Users will be notified when content is removed, except where notification is prohibited by a competent authority for public security reasons.
11.6. Removed content and associated data will be securely retained for a minimum of six (6) months. Upon request by a competent authority or court, terrorist content may be retained for an additional period as determined.
11.7. In accordance with Regulation (EU) 2021/784, the User has the right to contest a removal decision. To do so, the User must submit a complaint to support@yaga.ee, including details of the removed content and the reasons why the removal or blocking decision should be overturned. Yaga will review the complaint and communicate the outcome within two (2) weeks of receipt, unless stated otherwise. If the complaint is upheld, the content will be restored immediately. If the complaint is rejected, clear reasons will be provided. Yaga’s decision does not affect the User’s right to seek legal remedies in court.
12. RIGHTS AND OBLIGATIONS OF YAGA OÜ
12.1. Yaga OÜ is justified, at its own choice, to restrict or revoke the User’s access to the Platform, including changing the information published by the User on the Platform, stop a sale regardless of its status, cancel a payout and refund the other party as appropriate, or close their User account and not allow them to re-register as a User if:
12.1.1. the User violates these Terms;
12.1.2. the User has submitted information that is incorrect, misleading, or inaccurate when logging in to the Platform or using the Platform;
12.1.3. the User knowingly and intentionally disseminates false information on the Platform, insults any other User in any way, or acts in bad faith;
12.1.4. the purchase or sales offers entered by the User are in violation of these Terms, good manners, or applicable law;
12.1.5. at least three complaints have been received about the User's activities from other Users;
12.1.6. is obliged to submit and confirm their data within the framework of the tax information exchange applicable to platforms (DAC7), but has not done so within the timeframe prescribed by Yaga OÜ or the legislation.
12.2. Monitoring and oversight
12.2.1. Yaga is entitled to monitor all activity on the Platform, including, but not limited to, purchase and sale offers and transaction communications made via the Platform by Users. Such monitoring may result in the removal or hiding of any sales ads that violate these Terms or are inactive for a prolonged period.
12.2.2. Users understand that they have no expectation of privacy from Yaga when engaging with other User’s on the Platform and understand that all communications must be made in accordance with these Terms.
13. INTELLECTUAL PROPERTY
13.1. All website/software layout, website/software content, material, information, data, software, icons, text, graphics, layouts, images, sound clips, advertisements, video clips, user interface design and layout, trade names, logos, trademarks, designs, copyright and/or service marks, together with the underlying software code, (“the intellectual property”) are owned (or co-owned or licenced, as the case may be) by Yaga, our shareholders, associates and/or partners, whether directly or indirectly, and as such, are protected from infringement by domestic and international legislation and treaties.
13.2. All rights to any intellectual property objects the User provides to Yaga (for example texts, images, etc. added to the listing description) will remain with the User, but for which the User has provided Yaga with a irrevocable royalty-free, non-exclusive, non-transferable, fully paid, worldwide licence to use such intellectual property objects to provide the User with Services and for the purpose of providing, marketing and promotion of the Platform and Yaga.
13.3. If the User provides Yaga with any suggestions, comments or other feedback relating to the Platform or company (collectively, “Feedback”), such Feedback is provided ‘as is’ and is and will be deemed as Yaga’s sole and exclusive property. The User hereby assigns to Yaga all proprietary rights in relation to all Feedback (if any). With respect to intellectual property rights that cannot be assigned under law, the User grants Yaga authorization to exercise such rights to the maximum extent and scope permitted by law. Without derogating from the foregoing, the User hereby represents and warrants that the User will not provide any Feedback to Yaga which is subject to any third-party rights or any limitations or which the User is otherwise precluded from providing to Yaga and shall notify Yaga as soon as they become aware of any third-party right or limitation which may apply to any Feedback already provided.
13.4. Subject to the rights afforded to Users in these Terms, all other rights to all intellectual property on the Platform or Yaga are expressly reserved. The User may not copy, download, print, modify, alter, publish, broadcast, distribute, sell, or transfer any intellectual property, editorial content, graphics or other material or the underlying software code whether in whole or in part, without Yaga’s written consent first being granted, which consent may be refused at our discretion. No modification of any intellectual property or graphics is permitted. Should the User breach these provisions, Yaga and/or the rightful intellectual property rights owner may launch legal proceedings against the User for a breach of contract, resulting in a claim of damages against the User.
13.5. Yaga reserves the right to make improvements or changes to the intellectual property, information, videos, graphics, and other materials on the Platform, or to suspend or terminate the Platform, at any time without notice; provided that any transactions or functions already concluded, will not be affected by such suspension or termination (as the case may be).
13.6. Where any intellectual property has been licensed to Yaga or belongs to any third party (“third party IP”) all rights of use will also be subject to any terms and conditions which that licensor or third party imposes from time to time, and the User agrees to comply with such third-party terms and conditions. If there is a conflict between the licensing terms of third-party IP and these Terms, the licensing terms of the third-party IP shall prevail only in connection with the related third-party IP. Yaga disclaims all liability related to any third-party components utilised in the Platform. The User acknowledges that Yaga is not the author, owner or licensor of any third-party IP, and Yaga accordingly makes no warranties or representations, express or implied, as to the quality, capabilities, operations, performance or suitability of third-party IP. Under no circumstances shall the Platform or any portion thereof (except in respect of any third-party IP contained therein) be deemed to be “open source” or “publicly available” software.
13.7. Subject to adherence to the Terms, Yaga grants to the User a personal, revocable, non-exclusive, non-assignable, non-sublicensable, royalty free, and non-transferable license to use and display all content and information on any machine which the User is the primary user. However, nothing contained on the Platform or in these Terms should be construed as granting any licence or right to use any intellectual property without Yaga’s prior written permission.
14. RETURN OF GOODS AND COMPLAINTS
14.1. If the User has a complaint about the service of Yaga OÜ, please contact us at support@yaga.ee and submit your name and contact details and briefly describe the content of the complaint. Yaga OÜ will respond to the complaint as soon as possible, but not later than within the next 2 (two) working days, unless specified otherwise.
14.2. If the goods differ significantly from the description given in the sales advertisement or the photo of the product and the Buyer therefore wishes to return the goods to the Seller, the following must be done:
14.2.1. The Buyer must send a message to the Seller within 48 hours of receipt of the goods, indicating the discrepancy of the goods from the sales advertisement, and agree on the place and way of returning the goods. There is no right of return if it is excluded under the Law of Obligations Act in the case of the relevant type of goods.
14.2.2. The right of return cannot be executed if the Buyer has received the goods and confirmed their satisfaction with the goods on the Platform or if more than 48 hours have passed from the receipt of the goods.
14.2.3. The buyer undertakes to return the goods in the same condition as when they received them.
14.2.4. After the Buyer and the Seller have agreed upon returning the item and the Seller has provided the necessary return details (according to the requirements of the specific delivery provider), the Buyer must send the goods within 72 hours and share the return waybill with the Seller via Yaga messages. The item must be shipped using the same shipping method that was used for the original delivery, unless otherwise agreed.
14.2.5. The funds will remain in the account of Yaga OÜ until the goods are returned to the Seller. The cost of returning the goods is borne by the Buyer, unless the Seller and the Buyer agree upon otherwise or if an item from Yaga’s Prohibited Items list is returned with Yaga's consent, in which case the return cost shall be paid by the Seller. Yaga may, at its discretion, decide otherwise in cases involving Prohibited Items.
14.2.6. To confirm the return of the goods, the Seller must click on the ‘Cancel’ button on the Platform for the specific sales order within 48 (forty-eight) hours after receiving the goods back from the Buyer. In this case, Yaga will return the funds to the Buyer's Yaga wallet.
14.2.7. If the Seller does not cancel the order nor raise any disputes within 48 (forty-eight) hours from receiving the goods back from the Buyer, as indicated by the tracking information, Yaga reserves the right to cancel the order on behalf of the Seller.
14.2.8. After the order has been cancelled and funds returned to the Buyer's Yaga wallet, the Buyer can choose between using the funds for future purchases on the Platform or paying it out to the chosen bank account. The Buyer can initiate a payout to bank account by clicking on the 'Payout to bank account' button. The Buyer enters the account details where they want the payment for the goods to be transferred in the Settings section on the Platform or in the ‘My Wallet’ section at the time of initiating the payout. It is the responsibility of the Buyer to ensure that the banking details provided are accurate, up to date and linked to a European bank account with a recognised bank. Once the Buyer has initiated a payout, Yaga will transfer the funds to the Buyer within 1-3 business days.
14.3. In the event of unresolvable disputes between the Buyer and the Seller, Yaga may assist in resolving the disputes. The dispute resolution process is as follows:
14.3.1. To resolve disputes between the Buyer and Seller, it is possible to turn to Yaga OÜ within 21 days after submission of the purchase order at support@yaga.ee.
14.3.2. To resolve the dispute between the Seller and the Buyer, Yaga OÜ has the right to request additional information from both parties and to use the information on the Platform about the communication between the Buyer and the Seller, including the content of the messages sent on the Platform.
14.3.3. To resolve the disputes as quickly as possible, the Buyer and Seller undertake to actively cooperate and respond to inquiries made by Yaga OÜ within 48 hours. If one of the parties to the dispute does not cooperate and does not respond to the submitted requests within 48 hours, Yaga OÜ has the right to make a decision in favour of the other party to the dispute.
14.3.4. If the Buyer submits a claim for the purchased goods, the Seller must be ready to prove the shipping of the goods by presenting a document (such as a waybill/proof of shipment) certifying the operation of the selected mode of transport or prove the shipping of the item in another verifiable way. If the Seller fails to prove the shipping of the goods, Yaga OÜ may settle the claim in favour of the other party.
14.3.5. If the Buyer claims that the goods are not in conformity with the description in the sales ad and the Buyer and the Seller do not reach an agreement on the return of the goods, Yaga OÜ will decide, based on the available information, in whose favour the claim is settled.
14.3.6. The decisions to settle a claim may, depending on the willingness of the parties to settle the claim promptly, include:
14.3.6.1. The claim is settled in favour of the Buyer. The funds are returned to the Buyer’s Yaga wallet right after the goods of the claim have been returned to the Seller, unless Yaga decides otherwise.
14.3.6.2. The claim is settled in favour of the Seller. The funds are released to the Seller’s Yaga wallet right after the respective decision has been made. The Buyer keeps the goods of the claim.
14.3.6.3. The claim cannot be resolved regardless of the efforts of Yaga OÜ. In this case, the funds will remain in the account of Yaga OÜ until the Buyer and the Seller confirm that they have reached an agreement at support@yaga.ee. If, within 30 days, the Buyer and Seller have not reached an agreement and the respective confirmation is not sent to support@yaga.ee, Yaga OÜ will decide, based on the available information, the amount of funds returned to the Buyer and/or Seller or whether the funds will remain in the account of Yaga OÜ.
14.3.6.4. If an agreement is not reached in any of the ways listed above, the User has the right to turn to the Consumer Disputes Committee at avaldus@komisjon.ee or https://ttja.ee/en/consumer-disputes-committee, when buying goods from a trader who acts for purposes related to their business or professional activities. The resolving of a dispute by the Consumer Disputes Committee shall be free of charge for the parties. If the Seller is a natural person who acts for purposes not related to his or her business or professional activities, the Users can turn to an appropriate court to resolve the dispute.
14.4. After resolving disagreements between Buyer and Seller, Yaga OÜ has the right to close the User Account, inter alia, if:
14.4.1. The User has not fully cooperated with the complaint process and has not shown willingness to contribute to the resolution of the claim;
14.4.2. It becomes evident that the Seller has confirmed the shipping of the goods but has not actually shipped the goods to the Buyer;
14.4.3. The Buyer has not paid for the goods to be purchased despite the conclusion of the purchase agreement;
14.4.4. The User has filed an unsubstantiated claim against another User or provided false information;
14.4.5. There are repeated complaints about the Seller’s goods;
14.4.6. There is a suspicion of recurrently selling goods that do not correspond to the description and a suspicion of deliberate fraud.
15. AMENDING THE TERMS AND CONDITIONS
15.1. Yaga OÜ has the right to unilaterally amend these Terms at any time due to the development of the Platform and the services offered and in the interest of their better and safer use.
15.2. Yaga OÜ undertakes to notify the User of any amendments to these Terms by means of notices, messages, or e-mails published on the Platform.
15.3. Amendments to the Terms take effect upon the publication of the corresponding amendment on the Platform, about which the Platform sends a notification to the User.
15.4. The User confirms their acceptance of the amendments to the Terms by continuing to use the Platform after the respective amendments become effective.
16. TERMINATION OF THE USER AGREEMENT
16.1. The User can delete their User Account independently from their profile or by submitting a written request electronically by contacting Yaga at support@yaga.ee. The prerequisite for deleting the User Account is that the User has no pending orders or proceedings, and the User's Yaga wallet balance is €0.
16.2. In addition to our other rights herein, Yaga reserves the right to restrict and/or terminate the User’s use of our Platform if the User breaches any of these Terms, or for any other reason at Yaga’s sole discretion provided that Yaga gives the User reasonable notice.
16.3. If the User wishes to terminate their agreement with Yaga and these Terms, they may do so by terminating the use of the Platform and deactivating their account, having previously fulfilled their current obligations to Yaga OÜ and other Users.
16.4. Upon termination of the User's consent to these Terms, Yaga shall remove the User from the Platform and delete their account and related data in accordance with Yaga's data retention formula and processes.
17. PARAMETERS USED IN RECOMMENDER SYSTEMS
17.1. Yaga uses in the Platform’s recommender systems the following criteria that determine the relative order of information presented to the Users:
17.1.1. Search Results - Listings in search results are ranked based on relevance to the search terms entered. This relevance is determined by algorithms that evaluate:
17.1.1.1. Product titles and descriptions;
17.1.1.2. Tags (both manually and automatically added);
17.1.1.3. Categories and other metadata;
17.1.1.4. Newer listings or listings from newer Sellers may be prioritised;
17.1.1.5. Ranking may be influenced by an User’s past behaviour and preferences.
17.1.2. Feeds - Other product feeds, such as category and brand pages, are typically ordered based on:
17.1.2.1. Recency of the listing;
17.1.2.2. Associated category.
17.1.3. Related Items - When viewing a specific product, related items may be shown. These are selected by algorithms that assess:
17.1.3.1. Similarity between listings based on their content and metadata.
17.1.4. Curated Selections - In some parts of the Platform, Users may see manually curated content. These selections are made at the discretion of Yaga and may be based on style, seasonality, popularity and other editorial considerations. These selections may include:
17.1.4.1. Individually selected listings;
17.1.4.2. Featured shops or collections.
18. FINAL PROVISIONS
18.1. Yaga takes reasonable security measures to ensure the safety and integrity of the Platform and to exclude viruses, unlawful monitoring and/or access. However, Yaga does not warrant or represent that the User’s access to the Platform will be uninterrupted or error-free or that any information, data, content, software, or other material accessible through the Platform will be free of bugs, viruses, worms, trojan horses or other harmful components. The User’s access to and use of the Platform remains solely at their own risk, and User’s should take their own precautions accordingly.
18.2. The legal relations between the User and Yaga OÜ arising from the use of the Platform are governed by the legislation of the Republic of Estonia.
18.3. Should any dispute, disagreement or claim arise between a User and Yaga OÜ concerning the use of the Platform, the parties shal endeavour to resolve the dispute amicably, by negotiation. If no agreement is reached, the dispute will be resolved by Harju County Court.
18.4. The Terms are valid upon acceptance by the User and will remain in force during the validity of the legal relations between the User and Yaga OÜ. The User has the right to terminate the legal relationships regulated in the Terms at any time, having previously fulfilled their current obligations towards Yaga OÜ and other Users.
18.5. All messages and information between the User and Yaga OÜ are exchanged electronically at support@yaga.ee.